Privacy Policy

Who we are

Our website address is: https://arkadia.id.

What personal data we collect and why we collect it

Our website is a presentation site for Arkadia, a B2B provider of import, logistics, and sales services for raw materials in the vape and e-cigarette industry in Indonesia. We do not collect personal data from visitors except through our single contact form, which is used solely to respond to inquiries. No tracking, cookies, or other data collection methods are employed.

Contact Form

When you submit our contact form, we collect the name, email address, company name, and message you provide. This data is used only to reply to your inquiry and facilitate potential business discussions. We do not share this information with third parties, except as required by law.

Comments

This site does not allow comments.

Media

This site does not allow uploads of media by visitors. Any images displayed on the site do not contain embedded location data (EXIF GPS).

Cookies

This site does not use cookies.

Embedded content from other websites

This site does not include embedded content from other websites.

Who we share your data with

We do not share personal data collected via the contact form with any third parties, except in cases required by Indonesian law or to fulfill a legitimate business purpose (e.g., logistics partners with your explicit consent). If a password reset is requested for any registered users (none currently), your IP address would be included in the reset email.

How long we retain your data

Contact form submissions are retained for as long as necessary to respond to your inquiry and handle any follow-up business matters, typically up to 2 years. After that, we securely delete the data unless required for legal reasons. No user registrations or comments exist on this site, so no indefinite retention applies.

What rights you have over your data

If you have submitted data via our contact form, you can request to receive an exported file of the personal data we hold about you, including any data you have provided. You can also request that we erase any personal data we hold about you. To exercise these rights, please contact us at [insert email address]. This does not include any data we are obliged to keep for administrative, legal, or security purposes under Indonesian law.

Where your data is sent

Your data is processed and stored within Indonesia. No data is sent to third countries.

Additional Information

For questions about this privacy policy, contact us at admin@arkadia.id. This policy complies with Indonesia’s Personal Data Protection Law (PDP Law No. 27 of 2022) and is subject to updates.